A recent study reports that medical errors are now the 3rd leading cause of death in the US behind cancer and heart disease. These statistics may change if the patient, and their family know what to do to be part of the team.
This blog represents my experiences and my opinion only - often at the bedside. All posts are short enough for easy reading - therefore I couldn't possibly share all there is to share. Thank you for visiting.
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Sunday, April 6, 2014
How an Advocate Can Help
A True Conversation
A patient's family member calls for help on a Friday evening.
Husband – My wife has
been in the hospital for 5 days and is still in pain.They want to send her home tonight.
Advocate – Are you
concerned about her going home?
Husband – Yes.She hasn’t seen the specialist and I asked
for a consultation.Days have gone by
Advocate – Who have you
Husband – Nursing supervisor,
patient advocate and some nurses.They
walk out of the room.I get angry and
they turn their back on me.I’m
exhausted and don’t know what to do.
Advocate – Tell me how
I can help.
Husband – I don’t
know.I don’t think she should be going
home yet though, and its 8:00 on a Friday night.It’s so late already. No one is
Advocate – Do I have
your permission to call on your behalf?
Husband – Yes.
Advocate – Tell me your
wife’s name and room number
Calling the hospital
and leaving a message for the nursing supervisor.
My name is Ilene
Corina.I am with PULSE of NY a patient
safety organization and I need the person in charge to call me back.I was contacted by the family of a patient in
your hospital about concerns they are having.
Operator – Who is the
Advocate – I will
discuss the details when I get a call back.
Nursing supervisor calls
back within 10 minutes.
Nursing Supervisor - Hi my name is xxx from xxx. Someone called about a problem?
Advocate – My name is
Ilene Corina.I am with PULSE of NY a
Long Island patient safety organization.I am calling about Mrs. xxxin
room xxx.I am not going to ask you any questions about
her but her husband feels it is not appropriate to send her home yet.Can you please look into this?
Nurse – Yes, I’m on my
way and will take care of it now.Thank
Husband calls back a
few minutes later.She stayed another
night and the next day got the consultation she requested.