Wednesday, October 17, 2018
What We Can Learn From Fire Prevention Week
It was Fire Prevention Week. Did you notice all the school fire drills? Everyone left the building, moved away and waited for direction.
I happened to be in a class in NY City teaching high school kids about patient advocacy / safety when the alarm sounded. First there was an announcement to be prepared for the alarms and everyone must use the stairs to leave the building. (I was not thrilled to be on the 3rd floor). The children, teachers and administration all followed in order and walked to the other side of the street. Everyone was quiet and behaved. When some of the teachers gave the signal, hundreds of people walked back into the school and to their classes.
It makes me wonder again why everyone is involved in so many safety issues except patient safety.
Imagine if an announcement came over the loudspeakers at noon in the hospital.
“Patients please make sure all staff are washing their hands. Patients make sure you know what medications you are being given and that includes the IV bag as well as the pills in the cups with no labels (that are supposed to be labeled). Hospital staff, be sure the patient’s tray tables are within reach and you are not disrupted when getting your patients medication.”
Nah, will never happen – besides patients need to rest……….
Saturday, September 29, 2018
Sexual Assaults Involve Medical Practice Too
If you are being examined by your doctor and something doesn’t seem “right” it may not be. The arrest and conviction of Michigan State University and USA Gymnastics team physician earlier this year, reminded me why I started talking to young people in high school and middle schools about being an involved and informed patient. In 2006 I was talking to a group of high schoolers about patient safety and speaking to their doctors when two sisters called their doctor “creepy.” That was a surprising term and it set off my antenna. I invited a gynecologist and then a pediatrician to talk to the children and their parents about appropriate exams. Even as adults we rarely have any reason to speak about what our exams are like and don’t know what similarities — or differences — are happening behind that closed door.
Over the years women have mentioned that they thought they might be getting what they felt were inappropriate exams. Often unsure whether they were imagining it or what to do about it, they never shared this secret until came along. I visited a police station and asked what the procedure would be if a woman claims to be assaulted or inappropriately touched by her doctor. The policeman behind the desk said that if it were a licensed physician, the accuser would need to go to the state department of health and licensing board to file a complaint.
Now fast forward ten years and there is the #Metoo Movement, the Olympic gymnasts’ case, the sex abuse and assaults by movie and television celebrities such as Bill Cosby and Politicians and high-ranking officials are making the news and priests are being accused and convicted of sex abuse from years ago to the present.
With all this happening around us, why couldn’t clinicians — for whom we are expected to undress and expose our bodies — also be part of this abuse and scandal? When we see a clinician, we are already feeling vulnerable because we may be hurting or injured, not feeling well, wanting to get better, and trusting that whatever is happening is appropriate. Especially because we willingly removed our clothing and subjected ourselves to an exam, how could a woman now “complain” about being touched inappropriately?
I am no stranger to the feeling of an “assault” by a doctor. I knew on two different occasions by two different doctors that what they were doing was not appropriate. When I left the exam room I knew I would never go back and that was the end of it. Or was it?
I have been impacted by this behavior and it helped me form my work today as a patient advocate. I understand why people come forward many years later. Although I don’t personally feel compelled to share the names of those who took advantage of me, I understand the rights of others to do so.
Although I would not share those doctors’ names, I would be devastated to see them put in a leadership position anywhere. I am confident that there are more “victims” out there who would rather just forget about their experiences as I did and as so many women do. We need to talk about what an exam is like and what to expect. We need to be unashamed to share an uncomfortable experience. We need to be able to encourage and support filing a complaint and getting or sending someone for support or counseling. Even if the people I have heard from don’t go back in time and relive what happened many years ago, we can use this as a platform to move forward and make it safer for other girls and women. By talking about this and forming a coalition of groups in support of those who have been assaulted by clinicians 30 or 40 years ago, we can make it safe for women today to say, “It happened to me last week” . . . . because we believe you.
Tuesday, July 31, 2018
Opioid Dependency and Addiction Could End with Better Communication
Would you be surprised if someone you know didn’t know what LGBT stood for? Lesbian, Gay, Bisexual, Transgender may be common terms used – when you are speaking about someone’s sexual orientation and / or gender. But what if that subject never came up for someone? I was surprised too recently to find out someone wasn’t sure what the term meant.
The word “mortality” rate also means the death rate. A cardiologist is a doctor who specializes in the heart and pulmonology is a specialty of the lungs.
New York Mayor Rudy Giuliani thought he was free from cancer when his doctor told him his tests came out positive – mixing up the word positive to mean a good thing.
When we label this information as health literacy we are putting the responsibility completely on the patient to understand what is being said to them. If they don’t know – that they don’t know – than how can someone possibly know what to ask?
Patients who are being discharged from the
hospital or ambulatory setting are given painmedication and told to take it as needed every XXX hours, up to XXX times a day (you can fill in the blanks). They leave with a medication that if they know they could become addicted or dependent, might choose not to take it at all and may decide on some other medication.
Now, think of all the ads and news about the opioid epidemic and I wonder how many people think that might not include them?
A commercial shows a man who tries his mother’s medication called Vicodin and becomes addicted. He uses the name of the medication in the commercial and now that he is addicted, he is shown slamming his arm in a door to break it so he can get more. The announcer uses the word opioid. “Opioid dependence can happen after just five days”. Why aren’t they using the name of the medication? “Opioid dependence such as Vicodin and other pain medications can happen after just five days”. Maybe we need to start putting these words together at discharge, at the pharmacy and in commercials to be sure that all people know that opioids is the type of medication – not the name of a medication.
Sunday, July 1, 2018
One Way to Test Your Advocacy Skills
In today's society of mixed opinions, what is your reaction? Are you angry at the people who don’t agree with you? Do you find yourself calling people who don’t agree with you names like idiots or stupid; quietly or aloud?
Have you blocked your friends from Facebook or no longer accept calls or invitations from people who don’t agree with you? Are you spending time proving you are right and they are wrong? Maybe you find something on the internet and then tell people who oppose your views that they are wrong.
Or, do you find yourself listening to people, radio and television shows that don’t share your belief or point of view? Maybe you engage people in conversation so you can hear what they have to say knowing it may be different than your point of view. Have you researched information that someone told you, to see if it is true and then keep this to yourself or share it once and move on?
Do you find yourself interested in what people who have different beliefs have to say?
If you can listen to others and know it may not agree with your values or beliefs, and not get angry or frustrated, you probably would be a good patient advocate.
You may be saying to yourself that when a patient makes a decision it doesn’t affect society, lives, the country or_____ you fill in the blank. That’s true. But by listening to what someone is saying, it helps to build a strategy and move forward not by emotion but instead by facts and clearly thinking. Who will listen when we speak out of anger and with words we don’t know are true? To help in a dialogue we need to be better listeners and maybe not try to change opinions unless we are armed with good facts and willing to listen to how others hear what we have to say.
This could be helpful whether we are speaking about politics or someone’s healthcare.
If the person you are caring for does not want a treatment or procedure you think is important, you can tell them over and over why it’s important through your experience or material you have read. If you don’t listen to why they say what they say or why they feel the way they do, you will continue talking to someone who is not listening and has learned to close you out.
Saturday, June 9, 2018
We use the word “complain” sometimes and I wonder if its actually the best word to use.
When someone goes to the doctor “complaining” of a back pain or stomach ache, are they actually complaining?
One explanation from the dictionary is express dissatisfaction or annoyance about a state of affairs or an event.
To say someone is complaining, doesn't that makes them a complainer? Now we have put a judgement on the person who is explaining a situation that has them concerned or upset. If I tell someone that she has been complaining of a headache for a week, could that person say that I am calling her a complainer and become defensive or even angry? Why not say that person has said she has had a headache for a week?
A woman called me recently to talk about her experience with her doctor and asked how to file a complaint. I asked her what she hoped would happen. She actually wanted a relationship with her doctor and was angry that her doctor treated her cold and distant. The caller kept apologizing for complaining. It seems the doctor moved her practice to another part of the state and the woman still wanted to see the same doctor. Visiting years later, she was upset that the doctor treated her like a new patient. “I was her patient for years” the woman told me and now she was being treated as if the doctor never knew her.
I told her about how I have written letters to doctors about my experiences with them from anything to - they didn’t wash their hands to something they said that was offensive or even when I appreciate them. Writing letters is helpful if she was willing to take the same amount of time to write a complaint as she was to write a letter explaining what happened, she may actual save the relationship and continue seeing the same doctor. I suggested that she doesn’t label her experience or concerns a "complaint" and explain what happened using the facts, as she experienced them.
Stay focused on the facts, explain how it makes you feel, and don’t be so quick to label something negative that someone else may see as a positive.