For many, it's not about not being able to read, but it's about not being able to understand what is being said. This happens every day, in every profession. It only makes sense that literacy focuses on the whole manner of communication.
The program was wonderful and left the attendees the tools to make comprehension work for the patient. It wasn't just a lecture but the tools were described to be used.
Most of this addresses the doctor patient relationship but in this case, as in many of these conferences, there wasn't a single doctor in the audience. Hopefully they are getting this education elsewhere...............or are they?