I asked the “secretary” for the discharge nurse who said the patient’s nurse had to get her. Then I was told the nurse was busy with other patients. I asked the aide and he said that he would see to it that the nurse gets the message. The nurse comes out and tells me the discharge nurse is busy. When I tell the nurse that we came to the hospital because the wife’s phone calls were not being answered, he then called the discharge nurse. It’s now getting late in the day so I asked for the nurse manager. I was now told the discharge nurse is waiting for an important call and will see us when it comes in.
At each opportunity I was made to feel that others needs were more important than our needs.